Engineering

Andersen Windows and Doors Field Service Technician

Builders General Supply Co

New Jersey, Long Branch · United States

POSITION SUMMARY:

An Andersen Windows and Doors Field Service Technician travels to customer homes to diagnose, repair, and resolve warranty or performance issues on installed windows and doors.


ESSENTIAL FUNCTIONS:

  • Repairs & Service: Dismantle, adjust, and fix previously installed windows, doors, sashes, hardware, screens, locks, and trim.
  • Diagnostics: Troubleshoot product performance concerns, air leaks, and water infiltration to find root causes.
  • Customer Care: Communicate professionally with homeowners, set clear expectations, and resolve difficult onsite situations.
  • Documentation: Complete electronic service reports, job assessments, and expense tracking using mobile apps or company systems.
  • Travel: Drive to various customer locations and job sites.
  • Order parts or products, as needed, to repair and resolve the issue.
  • Check stock availability.
  • Enter details of the order on BGS' computer system.
  • Log any customer problems or complaints on the record so that there is a complete picture of the customers' interactions with BGS.




Compensation details: 18-28 Hourly Wage



PI8cc02-8037

Reference: 3204063661

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