VP of Operations - Onsite West Chester PA
Yoh, A Day & Zimmermann Company
Job Description: Position Summary A senior executive leader responsible for the overall performance, growth, and strategic direction of a multi-customer division generating over $150M in annual revenue. This role has full profit and loss (P&L) ownership and leads operations across approximately 10+ facilities with more than 1,000 employees, supporting both domestic and global customers.
This role is accountable for operational excellence, financial performance, customer satisfaction, talent development, and strategic growth. This leader serves as a key executive interface with major customers, internal leadership, and external partners, while also supporting business development and long-term strategic initiatives.
Key Responsibilities - P&L and Financial Leadership
Own full P&L responsibility for the division, including revenue growth, cost management, profitability performance, and capital planning.
Develop and execute annual operating plans, budgets, and long-range financial forecasts.
Supporting network telecom operations and handle recovery of network operations.
Drive disciplined financial governance, KPI management, and continuous improvement initiatives.
Ensure strong controls, compliance, and risk management across all locations.
Operational Leadership
Lead and optimize end-to-end operations across multiple facilities, ensuring consistency, scalability, and operational excellence.
Establish and drive performance standards related to productivity, quality, safety, delivery, and cost.
Champion continuous improvement methodologies (Lean, Six Sigma, operational excellence frameworks).
Partner with functional leaders to align execution with strategy.
Customer and Executive Relationship Management
Serve as the executive sponsor for key customer accounts, including global and strategic customers.
Build and maintain strong, trusted relationships with customer executives and decision-makers.
Lead executive-level customer reviews, contract discussions, and issue resolution.
Drive KPI performance and service delivery excellence across all customers and facilities.
Strategy and Business Development
Partner with Sales and Business Development to support growth opportunities within existing and new customer accounts.
Support contract renewals, expansions, and new program launches.
Contribute to corporate strategy development and translate objectives into executable plans.
Leadership and Talent Development
Lead, mentor, and develop a high-performing leadership team across multiple sites.
Build succession plans and leadership pipelines.
Foster a culture of accountability, engagement, and continuous improvement.
Qualifications Experience:
15+ years of progressive leadership experience, including senior executive or general management roles.
Proven success managing large, multi-site operations with P&L ownership.
Education:
Bachelor's degree required; MBA or advanced degree preferred.
Estimated Min Rate: $199500.00
Estimated Max Rate: $285000.00
What's In It for You?We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice:
Stay Safe During Your Job SearchFraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.
This role is accountable for operational excellence, financial performance, customer satisfaction, talent development, and strategic growth. This leader serves as a key executive interface with major customers, internal leadership, and external partners, while also supporting business development and long-term strategic initiatives.
Key Responsibilities - P&L and Financial Leadership
Own full P&L responsibility for the division, including revenue growth, cost management, profitability performance, and capital planning.
Develop and execute annual operating plans, budgets, and long-range financial forecasts.
Supporting network telecom operations and handle recovery of network operations.
Drive disciplined financial governance, KPI management, and continuous improvement initiatives.
Ensure strong controls, compliance, and risk management across all locations.
Operational Leadership
Lead and optimize end-to-end operations across multiple facilities, ensuring consistency, scalability, and operational excellence.
Establish and drive performance standards related to productivity, quality, safety, delivery, and cost.
Champion continuous improvement methodologies (Lean, Six Sigma, operational excellence frameworks).
Partner with functional leaders to align execution with strategy.
Customer and Executive Relationship Management
Serve as the executive sponsor for key customer accounts, including global and strategic customers.
Build and maintain strong, trusted relationships with customer executives and decision-makers.
Lead executive-level customer reviews, contract discussions, and issue resolution.
Drive KPI performance and service delivery excellence across all customers and facilities.
Strategy and Business Development
Partner with Sales and Business Development to support growth opportunities within existing and new customer accounts.
Support contract renewals, expansions, and new program launches.
Contribute to corporate strategy development and translate objectives into executable plans.
Leadership and Talent Development
Lead, mentor, and develop a high-performing leadership team across multiple sites.
Build succession plans and leadership pipelines.
Foster a culture of accountability, engagement, and continuous improvement.
Qualifications Experience:
15+ years of progressive leadership experience, including senior executive or general management roles.
Proven success managing large, multi-site operations with P&L ownership.
Education:
Bachelor's degree required; MBA or advanced degree preferred.
Estimated Min Rate: $199500.00
Estimated Max Rate: $285000.00
What's In It for You?We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice:
Stay Safe During Your Job SearchFraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.
Reference: 3140865487