Customer Service Representative

Customer Care Advocate - Oriskany - Group Life Products Location: Oriskany Anticipated Start Date: August 3, 2026 This is a hybrid role with in-person training followed by a primarily work-from-home setup. This role supports MetLife's Group Life customers by delivering high-quality customer service and assisting with inquiries related to life insurance policies offered through employers. The position begins with structured in-person training followed by a virtual work setup, requiring strong adaptability, communication skills, and customer focus. Training & Onboarding Onboarding: First 3 days Training Period: 08/03/2026 - 09/08/2026 (In-person) Training Hours: Monday-Friday, 8:30 AM - 5:00 PM EST (30-minute lunch) Nesting Period: 09/09/2026 - 09/22/2026 No time off is permitted during training until the end of nesting Work Schedule Must be available Monday-Friday between 8:00 AM - 11:00 PM EST Post-training schedules are assigned via a performance-based ranking system Employees bid on shifts based on:Progress check scores Behavior ratings (attendance, participation, adaptability, etc.) Flexibility is required as schedules may change based on business needs Work Setup & Requirements Hybrid structure: Virtual work with in-person training Occasional in-office requirement (once per month or during technical issues) Must have:High-speed wired internet (500-650 kbps minimum; no Wi-Fi or hotspots) Quiet, secure workspace Camera enabled for meetings, training, and coaching Experience Requirements High school diploma or equivalent (required) 1-3 years of customer service experience (preferred) Works under direct supervision Equipment Provided Laptop, dual monitors, keyboard, mouse, docking station Equipment must be returned within one week after assignment ends