Front Desk Manager

What You Will Do:
Oversee the front desk team and daily front office operations
Maintain and optimize the schedule to protect production time and patient flow
Maintain friendly and professional relationships with patients
Manage insurance verification, billing coordination, and treatment plan presentations
Monitor key front-office metrics and communicate regularly with practice leadership
Onboard and train front desk staff; set performance expectations
Coordinate with clinical team leads to keep the day running smoothly
Oversee collection of payments and reconcile daily cash/credit/insurance payment reports

What We Are Looking For:
3+ years of dental front office experience, with at least 1 year in a lead or senior role
Proficiency in Dentrix or comparable dental practice management software
Strong communication skills with patients, with clinical staff, and in writing
Organized, detail-oriented, and comfortable managing multiple priorities
A leader who leads by example and earns the team's trust naturally
Philadelphia-area candidate; reliable, consistent attendance is essential