Customer Service Representative
BK Credit Consultants
CUSTOMER SERVICE REPRESENTATIVE BK CREDIT CONSULTANTS
FULLY REMOTE Full-Time / Part-Time $42,000 $65,000/yr
Our clients make high-stakes financial decisions and they deserve support that is empathetic, fast, and knowledgeable. At BK Credit Consultants, our CSRs are the trusted voice of our brand. We need a people-first professional who turns a challenging client call into a loyalty-building moment.
WHAT YOU'LL DO:
Primary point of contact for clients seeking credit & banking advisory
Handle high volumes of calls, emails & live chat with empathy
Educate clients on financial products and credit improvement programs
Resolve complaints and escalations within defined SLA timelines
Meet KPIs: CSAT scores, first-call resolution, and response time
REQUIREMENTS:
2+ years in customer service
Outstanding verbal & written communication skills
CRM experience (Salesforce, HubSpot, or similar)
Working knowledge of credit scores, loans & consumer banking
COMPENSATION & BENEFITS:
$42,000 $65,000 annual salary
Monthly performance bonus
401(k) with employer match
Medical, dental & vision insurance
Remote work flexibility
Paid training and professional development
BK Credit Consultants is an Equal Opportunity Employer (EOE).
Tag someone who would be great at this role!
FULLY REMOTE Full-Time / Part-Time $42,000 $65,000/yr
Our clients make high-stakes financial decisions and they deserve support that is empathetic, fast, and knowledgeable. At BK Credit Consultants, our CSRs are the trusted voice of our brand. We need a people-first professional who turns a challenging client call into a loyalty-building moment.
WHAT YOU'LL DO:
Primary point of contact for clients seeking credit & banking advisory
Handle high volumes of calls, emails & live chat with empathy
Educate clients on financial products and credit improvement programs
Resolve complaints and escalations within defined SLA timelines
Meet KPIs: CSAT scores, first-call resolution, and response time
REQUIREMENTS:
2+ years in customer service
Outstanding verbal & written communication skills
CRM experience (Salesforce, HubSpot, or similar)
Working knowledge of credit scores, loans & consumer banking
COMPENSATION & BENEFITS:
$42,000 $65,000 annual salary
Monthly performance bonus
401(k) with employer match
Medical, dental & vision insurance
Remote work flexibility
Paid training and professional development
BK Credit Consultants is an Equal Opportunity Employer (EOE).
Tag someone who would be great at this role!
Reference: 3139317138