Team Lead Games

Overview:Team Lead Games supervises the daily operations of game booths, ensuring that team members provide excellent customer service and maintain a fun atmosphere. This role involves training and mentoring games team members, managing inventory, and handling guest inquiries and concerns. The Team Lead also ensures that all game areas are clean, organized, and compliant with safety standards.
Responsibilities:

Supervise and support game team members in daily operationsTrain line employees in efficient game operation and guest serviceEncourage guests to participate and explain game rulesHandle transactions and prize distribution accuratelyMaintain a fun and energetic atmosphereEnsure game areas are clean and well-maintainedDeliver outstanding customer service to all guestsMonitor and enforce safety regulationsAssist with the setup and breakdown of game boothsPerform inventory checks and restock supplies as neededRequisition stock and supplies as neededAssist with weekly physical inventory of all stock itemsMaintain displays and stock levels of assigned locationReport any equipment malfunctions or safety hazardsAssist in training new team membersHandle guest complaints and resolve issues promptlyServe as a communication link between supervisors and game operatorsEnforce all departmental and park policies and proceduresEnsure compliance with federal and state laws, including minor labor lawsParticipate in team meetings and training sessionsProvide assistance during special events and peak timesPerform clerical duties, including data entry and email functionsAssist with traffic direction and control in the parkMust be capable of operating a microphone effectivelyUse salesmanship techniques to attract guests to gamesOversee use of equipment to prevent interference and settle disagreementsClean game booth, keep equipment in good condition, and display prizesExplain and demonstrate games to customers, providing equipment such as rings or ballsRepair and report damaged prizesPerform other duties as assigned
Qualifications:
Energetic and outgoing personalityWillingness to learn and follow instructionsGood communication and interpersonal abilitiesWork at multiple locations for long periods of timeAbility to handle payment terminals and operate a point-of-sale system (training provided)Friendly and engaging demeanorAbility to work in a fast-paced environmentAvailability to work flexible hours, including weekends and holidays