Law Firm Intake Specialist

Do you love connecting with people, building relationships, and helping them find the support they need, even in their most difficult moments? Maybe you've been through a divorce or a family law matter yourself and know firsthand how much it matters to feel heard from the very first phone call.January Family Law, LLC is a growing family law boutique firm seeking a driven, empathetic, and experienced sales professional to serve as our Intake Sales Specialist. This is not a traditional administrative role - it is a high-impact, revenue-generating position for someone who thrives in a consultative sales environment and understands the nuance of connecting with people during emotionally sensitive moments.You will be the first voice prospective clients hear and a key driver of our firm's growth. If you lead with empathy, own a pipeline, and know how to convert leads into signed clients, we want to hear from you.Compensation:$65,000 base salary + unlimited bonusesResponsibilities:Sales & Lead ConversionOwn the full intake sales cycle - from first contact to signed engagementRespond to inbound leads via phone, email, and web within established SLA windows; maintain urgency and professionalism at every touchpointConduct structured intake consultations to assess legal needs, determine case eligibility, and confidently guide prospective clients through service offerings, pricing, and next stepsExecute outbound follow-up strategies on warm leads, cold prospects, and lapsed inquiries to maximize conversion ratesMeet and exceed monthly conversion targets and KPIsPipeline & CRM ManagementMaintain accurate, real-time records in the CRM (Smokeball); own pipeline hygiene and lead progression from inquiry to closeBuild and run automated follow-up workflows to reduce lead drop-offProduce weekly performance reports tracking lead volume, conversion rates, pipeline value, and trends - with actionable recommendations to improve outcomesReferral Program DevelopmentProactively build and grow a structured referral network with professionals in legal, therapy/counseling, financial services, and other adjacent fieldsCultivate relationships with former and current clients to generate organic referralsPartner with marketing to develop outbound sales strategies, co-marketing opportunities, and firm partnership pipelinesScheduling & Client ExperienceCoordinate and manage attorney consultation calendars to maximize capacity and minimize no-showsServe as a seamless handoff point between intake and the legal team, ensuring thorough documentation and warm transitionsChampion a client experience that makes every prospective client feel heard, respected, and confident in choosing our firmOperational CollaborationWork cross-functionally with attorneys, marketing, and operations to continuously refine intake processes and improve client conversionIdentify and implement software or automation opportunities to optimize the intake workflowSupport operational tasks as needed (email drafting, spreadsheet reporting, scheduling coordination)Qualifications:Experience & Background3-5+ years of proven sales experience, preferably in professional services, legal, healthcare, or a high-trust consultative sales environmentDemonstrated track record of meeting or exceeding sales quotas and converting leads in a consultative settingExperience managing a CRM and owning a sales pipeline end-to-endBackground in the legal industry or legal intake is a strong assetFamiliarity with Smokeball, Clio, or similar legal practice management software preferredSkills & CompetenciesConsultative, empathy-driven sales approach - you can close without being pushyHigh emotional intelligence; comfortable navigating sensitive conversations with people in distressStrong communicator - articulate, professional, and personable in all formats (phone, email, video)Self-motivated, target-driven, and highly organized with the ability to manage high-volume outreach independentlyTech-savvy with proficiency in CRM tools, MS Office, and Google Suite; ability to identify and implement automation opportunitiesComfortable with both warm lead follow-up and cold outreach/networkingEducationBachelor's degree preferred (Business, Communications, or related field)High school diploma or GED required; relevant experience may substitute for degreeOther RequirementsMust reside in IllinoisAbility to work in the office in Chicago on occasion; role is primarily remoteAbout CompanyWe are a small, remote-first family law firm dedicated to providing excellent legal services to individuals navigating one of the most difficult chapters of their lives. Our team is tight-knit, driven, and deeply committed to the people we serve. We're growing. We want the right person to grow with us.
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